How do I...
Obtain Telephone Advice?

 It may be possible for advice to be given over the telephone rather than an appointment – please check with the receptionist.

Chaperones

If you prefer a chaperone to be present at any examination then please make this known.

Self-Help

It is not always necessary to see a doctor or nurse for minor problems. Self-help information is available in the waiting room. The local pharmacy may also be able to give advice.

How do I...
Make An Appointment?

If you wish to make an afternoon appointment please ring after 9.00am to allow patients requiring a morning appointment to contact the surgery.

Cancelling appointments

If for any reason you are unable to keep your appointment could you please inform the surgery as soon as possible. It is possible to cancel your appointment when we are closed by ringing 0844 477 3068 option 1.

Appointments are also available to see the practice nurses.

How do I...
Obtain A Home Visit?

Please do not ask the doctor to call unless the patient is housebound or genuinely too ill to attend the surgery. Lack of transport is not a reason for a home visit. Please note that it does not harm a patient to attend the surgery if they have a temperature.

When requesting a home visit please use the designated telephone number 0844 477 3068 before 10.00am.  This number is for home visits only and should not be used for any other purpose.

How do I...
Obtain Test Results?

Please call or telephone the surgery regarding tests results between the hours of 11.00am and 3.30pm. Only patients themselves (or a child’s parents) may collect the results. Pregnancy test results will only be given to the patient personally at the health centre - results will not be given over the telephone.